Frequently-Asked Questions and Contacts

In order to get the information you need fast, please look online before you mail us. Chances are you'll find what you need online. Please:

Check MSU's Web site before you write.
If you couldn't find it by browsing, try the MSU search engine.
Also try the MSU A-Z Index.
Be sure you send any e-mail directly to the correct college or department at MSU.
MSU Campus Operators are on duty 24 hours a day, 365 days a year. Call (517) 355-1855.

Topic	Where to Go
Computing Service Alerts	See http://computing.msu.edu for the latest computing service alerts
Academic Programs (Majors)	See http://admissions.msu.edu/Majors_and_Programs.asp
Admissions	MSU encourages future students to apply online. Go to http://admissions.msu.edu Graduate students must apply online. See: http://admissions.msu.edu/graduate.asp Admissions requirements: http://admissions.msu.edu/Admission_Standards.asp Status of your application: http://admissions.msu.edu/Admission_Status.asp Campus visits: http://admissions.msu.edu/Attending_an_Admissions_Program.asp MSU Brochure: Check out the campus online.; See: http://admissions.msu.edu/Campus_And_Community.asp Other common questions: Transfer FAQ: http://admissions.msu.edu/Transfer_FAQ.asp International FAQ: http://admissions.msu.edu/International_FAQ.asp Lost your PID or PAN? Your PID is mailed with your admissions packet. Your PAN arrives in the mail a week later. Call Admissions if you can't find PID or PAN: (517) 355-8332 Contact the Office of Admissions & Scholarships: http://admissions.msu.edu/ContactUs.asp
Athletics	For varsity sports (football, basketball, hockey, field hockey, etc.) go to http://msuspartans.ocsn.com If you want to become a future Spartan athlete, talk to your high school or junior college coach for advice. For club sports: http://www.imsports.msu.edu MSU Spartan souvenirs (athletic gear etc.): Visit the Spartan Bookstore and other bookstores and retail outlets. Sporting Event Tickets: http://msuspartans.ocsn.com/marketplace/tickets/tickets-body.html Athletic Ticket Office: (517) 355-1610 Media or other Athletics questions: Sports Information Director: lewand19@ath.msu.edu Athletic Department Information: (517) 355-9710
Advising	No preference (undergraduates who have not yet declared a major): http://www.msu.edu/unit/uud/advising.html Declared major: See your departmentally assigned advisor. Contact your department if you don't know who your advisor is. Here is a list of departments. Graduate: Faculty advisors or committee
Ordering Transcripts	You can order transcripts online or by mail. See: http://www.reg.msu.edu/StuForms/TranscriptRequest/Transcript.asp
Enrollment Questions	Visit the Registrar site: http://www.reg.msu.edu Check the FAQ: http://www.reg.msu.edu/ROInfo/FAQRO.asp Call the MSU Helpline: (517) 353-4678 (353-4MSU) or (800) 496-4678 ((800) 496-4MSU)
E-mail Abuse, Spam or Viruses from msu.edu	Many cases of "abuse" occur when someone's computer is infected with a virus. The person you think is sending abusive mail or spam may not be guilty due to forged addresses. Contact your local computer help desk for diagnostic assistance. Report abuse cases by sending the entire e-mail to: abuse@msu.edu If someone has threatened your health, safety, or property, contact the police.
Campus Tours	Prospective students: http://admissions.msu.edu/Attending_an_Admissions_Program.asp Others: Student Alumni Foundation tours: http://www.msusaf.com/Campus_Tours/default.cfm Virtual Tour: http://www.ecampustours.com/VirtualTours/default.aspx?FafsaCode=002290
Campus Maps and Driving Directions	Campus maps are on the Web for online viewing and for printing. See Maps. Also see above for visitor parking, campus and area buses, and information on getting to MSU by road, air, or rail.
Locating MSU People	We cannot reveal any information about MSU students or staff beyond what is published in the MSU People Directory. See http://isweb1.cl.msu.edu/cgi-bin/peopleldap.cgi? If you seek information about a student you attended MSU with, try Classmates.com or Switchboard.com Sometimes you can locate a person by using a Web search engine such as Google.
Change of Address	Current students: https://www.reg.msu.edu/StuForms/ChangeAddress/ChangeAddress.asp Faculty and Staff: http://www.hr.msu.edu/HRsite/Documents/Staff/Policies/ChangeAddr.htm Alumni and friends of the university: Visit: http://msualum.com/dev3/verify-newweb.cfm?purpose=address Donors please send e-mail to univdev@msu.edu
Address	MSU doesn't have a single postal mail address. If you want to reach someone at MSU, visit the Web page for the department you need. Here is a list of colleges and departments at MSU Here are frequently-sought contact points: Admissions and Scholarships Registrar Financial Aid Also see: Addressing Mail to Michigan State University
Computing and Network Problems	Toll-free (US and Canada) help line for online learning questions: (800) 500-1554 General computing and statistical consulting: (517) 432-6200 http://help.msu.edu help@msu.edu
msu.edu Web Site	If your comment or question pertains to MSU's web site: Contact the MSU Web Team